1. Returns & Exchanges

• I accept returns and exchanges within 14 days of receiving your order.
• Buyers must contact me within 14 days of delivery.
• Items must be sent back within 30 days of delivery.

2. Conditions for Returns

• Items must be in their original condition, unused, and in the original packaging.
• Buyers are responsible for return shipping costs.
• Sale items are non-returnable.
• If the item is returned damaged or not in its original condition, a partial refund or no refund may be issued.

3. Refund Process

• Refunds will be issued once the returned item is received and inspected.
• Refunds will be processed using the original payment method.
• I am not responsible for delays caused by banks or payment providers.

4. Exceptions

• Personalised and custom-made items (such as hand-painted designs) are non-refundable, unless they arrive damaged.
• Digital products and downloadable files are non-refundable.
• If an item arrives damaged, please contact me within 48 hours of delivery with photos of the damage.

5. Lost Orders

• An order is considered lost if it has not arrived within 30 working days (or 45 working days for international orders).
• In this case, I will offer either a refund or a replacement.